Your account
Request account deletion
For families (parents and guardians) and school staff who use Prosistant, on the website and in the Android and iPhone apps. Fill in the form below and we will take care of it.
How it works
- 1Send the formEnter the email address the account signs in with in the form below.
- 2We check if neededIf needed, we write to that address to confirm with the account owner.
- 3Done within 30 daysWe process the request within 30 days and reply to that address.
What is deleted
The sign-in account itself: its email address, password, phone number, notification settings, and the app's push registrations on your devices.
What may be kept, and why
- Records a school keeps about enrolled children (attendance, daily records, health and medication records, bills and payments) belong to the school, which owns that data. They are kept and deleted under the school's agreement with us and Section 8 of the privacy policy, "Data Storage and Deletion": kept while the school's agreement is in effect; when it ends, the school has 30 days to export them, and they are deleted within 30 days after that.
- Financial records that the law requires to be kept may be retained for the period the law requires. Under the privacy policy, system access and audit logs are kept for up to 12 months, and SMS consent records for the duration of consent plus 4 years.
- Staff accounts are managed by their school: a deletion request from school staff is passed to the school's owner.
- Families can also contact their school directly.